4 Tivoli Business Systems Manager Version 2.1: End-to-End Business Impact Management
1.1 Business systems management
Over the past 20 years we have seen a dramatic increase in complexity in the
variety of computer systems and software used to run a business. Gone are the
days when a computer system was isolated and used for the single purpose of
word processing or producing a spreadsheet. Now we have multiple systems,
such as a cluster of database servers, providing a single service, or multiple
services provided by a single machine such as a mainframe.
Most often, these computers are all networked to form a single, very complex
enterprise. The IT departments that maintain these computers specialize in such
infrastructures and have an extensive ...