May 2003
Intermediate to advanced
600 pages
14h 30m
English
book
Tivoli Business Systems Manager V2.1 End-to-end Business Impact Management
by Budi Darmawan, Alessio D'Amico, Cedric Foo, Peter Glasmacher, Stephen Nosbisch, Samson Yiu
Content preview from Tivoli Business Systems Manager V2.1 End-to-end Business Impact Management
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© Copyright IBM Corp. 2003. All rights reserved. 465
Chapter 15. Automatic problem ticketing
In this chapter, we discuss the automatic problem ticketing feature of IBM Tivoli
Business Systems Manager and its implementation using Tivoli Information
Management for z/OS. CurrentlyTivoli Information Management for z/OS
provides the automatic problem ticketing feature for IBM Tivoli Business Systems
Manager. The discussion here covers:
15.1, “Automatic problem ticketing” on page 466 discusses the concept of
automatic problem ticketing
15.2, “Defining the auto ticketing rule” on page 467 shows some examples
that define the auto ticketing rule
15.3, ...