May 2003
Intermediate to advanced
600 pages
14h 30m
English
book
Tivoli Business Systems Manager V2.1 End-to-end Business Impact Management
by Budi Darmawan, Alessio D'Amico, Cedric Foo, Peter Glasmacher, Stephen Nosbisch, Samson Yiu
Content preview from Tivoli Business Systems Manager V2.1 End-to-end Business Impact Management
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
Start your free trial
466 Tivoli Business Systems Manager Version 2.1: End-to-End Business Impact Management
15.1 Automatic problem ticketing
IBM Tivoli Business Systems Manager, as the central manager that coordinates
and displays business system status, needs an interface to a problem
management facility for problem tickets (also called trouble tickets). IBM Tivoli
Business Systems Manager implements this facility several ways:
Access to problem record creation, query, update, and closure from the IBM
Tivoli Business Systems Manager console
Access to change record creation, query, update, and closure from IBM Tivoli
Business Systems Manager console
Automatic ...