Tivoli Business Systems Manager V2.1 End-to-end Business Impact Management

Chapter 15. Automatic problem ticketing 467

2. The user exit processing routine queries the SystemConfiguration table for

information about the exit routines and other settings. It can be invoked from a

qualifying event or from an operator action through the IBM Tivoli Business

Systems Manager console.

3. The user exit processing routine creates an input request file, which is a text

file that the problem or change processor should understand. The file resides

in the TivoliManager\Data directory.

4. Based on the exit information in the SystemConfiguration table, the

appropriate exit is invoked. Exits can be invoked directly (as an executable

.exe file) or interpreted (such as Shell scripts or REXX programs).

5. The user exit processor reads ...