Part three

Curing failure

A leader is a dealer in hope.

NAPOLEON

As failure is so frequent, so widespread, so inevitably a part of our everyday working lives and experience, no book about it could reasonably claim to have examined the subject thoroughly without going through actual failure and how you deal with it. This is what I do in Part 3. Failure is about businesses, organisations and institutions, but above all it is about people.

At the end of October 2012, the British Broadcasting Corporation was teetering on the edge of failure. Why? Because people had lost confidence in how it had dealt or not dealt with the now exposed sexual abuser, Jimmy Savile. The crucial terms in this firestorm were confidence, honesty, trust, reputation, passivity, ...

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