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Tough Calls by Linda D. Henman

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Index

Achievement, 170–172

Actions, 24–25

Amazon, 112

Ambiguity, 126

Anna Karenina (Tolstoy), 3

Anna Karenina principle, 3

Authority, 98–99

Avocational section, 120

Bad calls, 131–138. See also Touch calls

BAR. See Beliefs, Actions, and Results

Being repulsive, 56

Beliefs, Actions, and Results (BAR), 24

Benchmark, 121

Boredom, 168–169

Brainwashing, 90–92

Broken window theory, 101

Burn-Out section, 120

Business-casual ethics, 97–99

Change

4 P’s of change, 158

“crossing the Rubicon,” 146–148

E’s of change approach, 154

expectations, 148–150

impact of smallest, 144–146

leading through stages, 150–155

preventing, 155–158

Coaching clever people, 46–49

Competing on Analytics: The New Science of Winning (Davenport and Harris), 131

Consistency and commitment, ...

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