CHAPTER 4THE ROLE OF TECHNOLOGY IN THE SYSTEM
We must discard the idea that past routine, past ways of doing things, are probably the best ways. On the contrary, we must assume that there is probably a better way to do almost everything. We must stop assuming that a thing that has never been done before probably cannot be done at all.
DONALD M. NELSON
Many corporations are defining/redefining their technology strategy. What role should T&D play in helping shape its thinking on this issue? In the broadest sense, T&D functions within the arena of knowledge transfer and communication, which are central to the use of technology. More specifically, it is responsible for sharing best practices and implementing on-line learning. Therefore, we will define ...