Training Clips: 150 Reproducible Handouts, Discussion Starters, and Job Aids

Training Clips: 150 Reproducible Handouts, Discussion Starters, and Job Aids

by Mike Lynch, Harvey Lifton
Released January 1998
Publisher(s): HRD Press
ISBN: 9780874254310

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Book description

Contains 150 reproducible, insightful short pieces on a wide range of management issues and training topics. A great resource for trainers to refer to time and again.

Table of contents

  1. Training Clips: 150 Reproducible Handouts, Discussion Starters, and Job Aids
    1. Copyright (1/2)
    2. Copyright (2/2)
    3. PREFACE
    4. INTRODUCTION
      1. Training Program Handouts and Workbook Readings
      2. Pre-Reading Assignments
      3. Post-Program Reading
      4. Video Tape Screenings
      5. Preparing Program Leaders and Developing Leader’s Guides
      6. Newsletters
      7. Internal and External Marketing Support
      8. Team Meetings
      9. Coaching and Mentoring
      10. Distance Learning
    5. ASSIGNING WORK
      1. SIX STEP APPROACH
    6. BENCHMARKING
      1. YARDSTICK FOR IMPROVEMENT
    7. BUSINESS
      1. GAMES WE PLAY
      2. THE ART OF WAR
    8. CHANGE
      1. GAINING SUPPORT
      2. LOOKING FOR NEW COMPETENCIES
      3. OVERCOMING RESISTANCE
      4. OVERCOMING THE BARRIERS
    9. COACHING
      1. COACHING INDICATORS
      2. GETTING AN EMPLOYEE TO TALK FREELY
      3. HELPING PEOPLE SUCCEED
    10. COMMUNICATIONS
      1. I DON'T WANT ANY SURPRISES
      2. ACTIVE LISTENING TECHNIQUES
      3. ADDING IMPACT OVER THE PHONE
      4. CRITICAL LISTENING STEPS
      5. DELIVERING BAD NEWS
      6. EIGHT STEPS TO LISTENING EFFECTIVENESS
      7. FOCUSING YOUR MESSAGE
      8. GENDER DIFFERENCES
      9. GIVING & RECEIVING EFFECTIVE FEEDBACK
      10. HANDLING OBJECTIONS
      11. NON-BASICS
      12. SAYING THANKS
      13. TEAM ROLES
      14. TYPES OF LISTENING
      15. WHEN TO INFORM YOUR BOSS
    11. CONFLICT
      1. FIVE APPROACHES
      2. MANAGING CONFLICT CONSTRUCTIVELY
      3. RESOLUTION THROUGH COMMUNICATIONS
    12. CONSULTING
      1. EVALUATING PERFORMANCE
      2. WHEN DO YOU NEED A CONSULTANT?
    13. CREATIVITY
      1. AN ACRONYM TO REMEMBER
      2. COMMON BLOCKS CHECKLIST
      3. COMPETITIVE ADVANTAGE
      4. CREATING THE CLIMATE
    14. INNOVATION
      1. IDEA BOX
    15. CREATIVITY
      1. RULES OF BRAINSTORMING
      2. UNLOCK YOUR BRAIN BY MIND MAPPING
    16. CULTURE
      1. ORGANIZATIONAL CLIMATE
      2. WORKING ABROAD
    17. CUSTOMERS
      1. EVERYONE IS A CUSTOMER SERVICE REP
      2. GATHERING CUSTOMER INFORMATION
      3. KNOWING YOUR CUSTOMER'S REQUIREMENTS
    18. DECISION MAKING
      1. STYLES
    19. DELEGATING
      1. CONQUERING DELEGATION BLOCKS
      2. A FLAWLESS PLAN
      3. WHY EMPLOYEES AVOID RESPONSIBILITY
    20. DISABILITIES
      1. DEALING WITH DIFFERENCES
    21. DISCIPLINE
      1. A PLAN FOR BEHAVIOR CHANGE
      2. THE TERMINATION INTERVIEW
    22. DOWNSIZING
      1. LIFE AFTER LAYOFFS
    23. EMPLOYEE ASSISTANCE
      1. INDICATORS OF SUBSTANCE ABUSE
    24. EMPLOYEE DEVELOPMENT
      1. DISCUSSING GROWTH
      2. LEARNING FROM OTHERS
      3. PRACTICAL ACTIVITIES
    25. EMPLOYEE PERFORMANCE
      1. PLANNING, MONITORING, AND APPRAISING
    26. EMPLOYEE PROBLEMS
      1. DEALING WITH GRIEVANCES
    27. EMPLOYMENT
      1. SELECTING AN AGENCY
    28. EMPOWERMENT
      1. ESTABLISHING TRUST
    29. ETHICS
      1. SELF-CHECK
    30. FOCUS GROUPS
      1. GATHERING OPINIONS
    31. HUMAN RESOURCES
      1. SERVICE QUALITY
    32. INFLUENCING YOUR BOSS
      1. CHANGING BEHAVIOR
    33. INTERNATIONAL TRAVEL
      1. 10 TIPS TO KEEP YOU SAFE AND HEALTHY
    34. INTERPERSONAL SKILLS
      1. AN ACTION PLAN
      2. WORKING WITH OTHER TEAMS
    35. JOB DESCRIPTIONS
      1. WRITING ONE THAT WORKS
    36. LEADERSHIP
      1. IDENTIFYING STYLES
      2. IMPROVING INTERACTIVE TECHNIQUES
      3. KNOWLEDGE IS POWER
      4. LEADING IN THE SITUATION
      5. TRANSFORMATIONAL LEADERSHIP
    37. MANAGEMENT
      1. AN ORGANIC MODEL
      2. AWARENESS OF NEW OPTIONS
      3. MANAGING FROM A DISTANCE
      4. RESOLUTIONS FOR THE NEW YEAR
      5. THE NEW MANAGEMENT WHEEL
    38. MEETINGS
      1. GUIDING DISCUSSION
      2. MANAGING CONFLICT
      3. PLANNING YOUR MEETINGS
      4. SAMPLE MEETING AGENDAS
      5. SETTING THE AGENDA
    39. MORALE
      1. 20 WAYS TO INCREASE YOUR EMPLOYEES’ MORALE
      2. 25 UNUSUAL REWARDS
    40. MOTIVATION
      1. CREATING A MOTIVATIONAL CLIMATE
      2. HOW PEOPLE MAKE CHOICES
    41. NEGOTIATING
      1. PLANNING STRATEGIES
      2. REACHING AGREEMENT
    42. NETWORKING
      1. OPEN CHANNELS
    43. OUTSOURCING
      1. A PROVEN APPROACH
    44. PERFORMANCE APPRAISAL
      1. EMPLOYEE THOUGHT STIMULATORS
      2. MEASURE YOUR EFFECTIVENESS
      3. THE PROCESS NOT THE FORM
      4. SHOULD VS. HAVE TO
    45. PLANNING
      1. EIGHT STEPS TO EFFECTIVE PLANNING
      2. FIVE STEPS TO SUCCESS
    46. POWER
      1. SOURCES OF MANAGERIAL POWER
    47. PRESENTATIONS
      1. PRACTICAL POINTERS
      2. PREPARATION IS THE KEY
      3. THE SEVEN DEADLY SINS
    48. PROBLEM SOLVING
      1. CREATIVE TOOLS
      2. IDENTIFY POSSIBLE CAUSES
    49. PROFESSIONALISM
      1. DIVIDED LOYALTIES
    50. QUALITY
      1. JUST IN TIME TRAINING
      2. PEELING THE QUALITY ONION
      3. STARTING QUALITY IMPROVEMENT TEAMS
      4. THE QUALITY PROCESS
    51. RECOGNITION
      1. GIVING PRAISE
    52. REENGINEERING
      1. MISUNDERSTOOD, MALIGNED & MISUSED
    53. SELECTION INTERVIEWING
      1. COMMON INTERVIEWING MISTAKES
      2. EVALUATING CANDIDATES
      3. SELLING TO THE CANDIDATE
    54. SELECTION
      1. SKAPATI
    55. SITUATION ANALYSIS
      1. THE EFFECTIVE ACTION SEQUENCE
    56. SKILLS TRANSFER
      1. PLANNING
    57. SOCIAL ISSUES
      1. CORPORATE CITIZENSHIP
    58. SPRING
      1. TIME FOR RENEWAL
    59. STRATEGIC PLANNING
      1. IDENTIFYING MISSION, GOALS & OBJECTIVES
    60. STRESS
      1. REDUCING STRESS
      2. THREE COPING STRATEGIES
    61. STYLES
      1. MANAGER OR LEADER?
    62. TEAMS
      1. IS YOUR WORK TEAM EFFECTIVE?
      2. LEADERSHIP ROLES
      3. MOTIVATING A TEAM
      4. STAGES OF TEAM DEVELOPMENT
      5. TEAM OR WORK GROUP?
      6. WHAT IS A TEAM?
      7. WHAT IS THE TEAM LEADER'S ROLE?
      8. 12 PRACTICES OF EFFECTIVE WORK TEAMS
    63. THE FUTURE
      1. MANAGING IN THE 90S AND BEYOND
    64. TIME MANAGEMENT
      1. DETERMINING PRIORITIES
      2. OVERCOMING PROCRASTINATION
      3. HELPING THE BOSS
      4. SELF-UNDERSTANDING
      5. TO DO LISTS
    65. TRAINING
      1. BEST PRACTICES
      2. LEARNING CHANNELS
      3. NEW EMPLOYEE ORIENTATION
      4. OUTDOOR EXPERIENCES
      5. PREPARING THE PARTICIPANT
      6. STRUCTURED ON-THE-JOB TRAINING
      7. SUBJECT MATTER EXPERT AS TRAINER
      8. USING FEEDBACK INSTRUMENTS
    66. VOICE MAIL
      1. THE TECHNOLOGY YOU LOVE TO HATE
    67. WORDS OF WISDOM
      1. SOME THINGS TO REMEMBER
    68. WORK PROCESS
      1. STANDARDIZED PROCEDURES
    69. WORK STYLES
      1. MIXING WORK STYLES
    70. WRITING
      1. ORGANIZING YOUR THOUGHTS
      2. THE MANAGER AS EDITOR
      3. THREE STEPS TO UNDERSTANDING

Product information

  • Title: Training Clips: 150 Reproducible Handouts, Discussion Starters, and Job Aids
  • Author(s): Mike Lynch, Harvey Lifton
  • Release date: January 1998
  • Publisher(s): HRD Press
  • ISBN: 9780874254310