Chapter 12
Addressing Problems: What’s a Trainer to Do?
IN THIS CHAPTER
Preventing training problems
Dealing with unexpected training problems
Managing disruptive participants
Mastering your presentation anxiety
No matter how well prepared you are, no matter how critical the training is, problems will occur. You simply cannot think of everything — but that doesn’t mean you shouldn’t try!
Remember, it’s not the disaster that matters; it’s how you manage the disaster that counts. Your participants will be watching you as a role model, because they may someday be in the same situation.
In this chapter, I introduce you to the COOL technique to manage most disasters that come your way. Staying COOL makes you appear to be the pro that you are. Most trainers have experienced problems that involve inadequate training facilities, disruptive participants, and your own attack of nerves. This primer of problems and the tools available will help you address them early without losing a beat.
Tackling Training Problems
A host of problems may occur as a trainer. Just when you think you have encountered ...
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