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Training Triage by Lou Russell

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image chapter 10

Coaching

We Hate Coaching!

An executive calls you to ask for help. A recent employee survey indicated that staff were not happy with the coaching they were getting from their managers. There has been a slow but steady decline in the managers’ coaching rating over the last 5 years. Turnover has increased slightly, and there is some evidence from exit interviews that this lack of coaching is the problem.

What They Say—The Situation

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You: What has happened that triggered this call?
Executive: We do an employee survey every year. Over ...

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