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1 The State of Information Management
Structured Content vs. Unstructured Content
Process Workers vs. Knowledge Workers
The Specific ECM Problem
The Unstructured Content Problem
Adding to the Problem
Why Do I Need ECM for Unstructured Content?
ECM Is Empowerment, Not Control
Centralized Policies for Decentralized Information
How You Should Use This Book
2 A Pragmatic ECM Architecture
Context Is King
The Content Life Cycle
Primary ECM Challenges
Taxonomy and Metadata
Risk Reduction and Regulatory Compliance
Flexibility and Manageability
ECM Is an Initiative, Not an Application
The Solution: A Pragmatic ECM Strategy ...