Foreword

Consider that 80 percent of the information within most organizations is unstructured: word processing files, e-mail, spreadsheets, Web content, images, graphics, and all the other digital assets that organizations create and use as part of their business processes. Fully 90 percent of this unstructured information remains unmanaged within most organizations—and industry estimates are that this unmanaged information is growing at a rate of 36 percent per year.

But the picture gets even more complicated. Globalization has led organizations to become more distributed than they were in the past—a trend that will only increase over time. Cross-continent, cross-culture, multi-language, hyper-collaboration environments will soon be the norm ...

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