Transforming IT Culture: How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department That Outperforms

INDEX

A

Academic views, on servant leadership

Acar, William

Acting responsibly

Advantage, taking

Allen, Tammy

Antisocial behavior:

failure of projects and

impact of

social environment and

socially toxic leadership and

toxic

types of

work cultures and

workers and

Apologies, accepting

Apple

Appreciation, expressing

Aptitude:

competitive advantage and

high

institutional experience vs.

lacking

productivity and

Assets

Attention

Authenticity leaders/leadership

B

Bateman, Thomas

Batson, C. Daniel

Behavior. See also Antisocial behavior; Prosocial behavior

impact on organizational effectiveness

proactive

unproductive

Behavioral guidelines

Berra, Yogi

Best practices, IT and

“Black swan” events

Blakeslee, Sandra

Blame-free culture

Blindsiding

Borman, Walter

Briggs, Katharine Cook

Brooks, Frederick

Burch, Noel

Bureaucracies

“Bureaucracy as a Social Pathology” (Acar)

Business proposition, business outcomes and

Business requirements document

C

Candor, speaking and acting with

Capability Maturity Model (CMM)

Caring:

about others

functioning of IT and

harmony and

knowledge worker productivity and

organizations and

in productive social system

servant leadership and

as source of competitive advantage

Case study: Unproductive state of mind

Centralized organizational design

Chambers, John

Change:

according to Fuller

breakthroughs and

cultural

instruments and

CHAOS

Cisco Systems

Citizenship performance

CMM. See Capability Maturity Model (CMM)

COBIT. See Control Objectives for Information and related ...