Transforming Supply Chains

Introduction

Since the turn of the century, everything in life has seemingly accelerated. Customers going online have become increasingly demanding and the operating environment has become progressively more complex. Indeed, traditional supply chains don’t work any more or have problems that negatively impact customers down the chain. This means that companies wishing to survive and thrive in the coming decades must transform themselves, continuously, in order to become more agile and market responsive.

The problem is: where to start this transformation journey? We all pay lip service to being customer-centric, but the reality is that most of the world’s large corporations have built up their logistics networks (and, by extension, their enterprise ...