CHAPTER 6

Leading High-Performance NextGen Teams

Demystifying Teams

To understand how teams deliver extra performance, it is important to distinguish between teams and other forms of working groups. That distinction turns on performance results. A working group’s performance is a function of what its members do as individuals. A team’s performance includes both individual results and what is called “collective work products.” A collective work product is what two or more members must work on together, such as interviews, surveys, or experiments. Whatever it is, a collective work product reflects the joint, real contribution of team members.

Working groups are both prevalent and effective in large organizations where individual’s accountability ...

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