Introduction

Globalization has played a crucial role in the expansion of supply chains across countries and continents into ever-changing worldwide networks. Manufacturers, driven by the desire to produce cost-effective, high-quality products are continuing to extend their supply-demand chains, introducing new challenges to these networks. This seismic shift has lead to the phasing out of internal logistics functions, and a move towards third-party logistics providers (3PLs), enabling manufacturers to focus on their core business areas. 3PLs are challenged daily by demanding customers, changing regulations, compliance standards, and gaps between their information technology (IT) maturity and customers' expectations. Hence, 3PLs have started to ...

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