Trends and Research in the Decision Sciences: Best Papers from the 2014 Annual Conference

11. Roadmap for Transformational Change in a Hospital Setting: Longitudinal View

—Eleanor Lawrence, T. Wayne Huizenga School of Business and Entrepreneurship, Nova Southeastern University

—Leslie Tworoger, C. Wayne Huizenga School of Business and Entrepreneurship, Nova Southeastern University

—Cynthia Ruppel, P. Wayne Huizenga School of Business and Entrepreneurship, Nova Southeastern University

Abstract

This longitudinal action research case study of a hospital involved in systemic change for 12 years demonstrates how the management staff, led by a committed CEO, was able to successfully implement a team strategy to share knowledge and achieve a radical culture change. The multiyear initiatives and processes institutionalized team-based leadership ...