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Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) Foundation Learning Guide (CCNP Collaboration Exam 300-080 CTCOLLAB)

Book Description

This is the Rough Cut version of the printed book.

This is Cisco's authorized, self-paced, foundation learning tool for the new Troubleshooting Cisco IP Telephony and Video (CTCOLLAB 300-080) exam, required for Cisco CCNP Collaboration certification. It brings together essential knowledge for troubleshooting a Cisco Unified Collaboration solution, including methodology, triage techniques, resources, and tools.

You'll find this guide valuable whether you're preparing for CCNP Collaboration certification or simply want to gain a better understanding of how to build and manage Cisco collaboration networks. You'll learn how to:

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments

  • Troubleshoot issues that relate to Cisco Unified Communications Manager

  • Troubleshoot issues that relate to Cisco VCS Control and Cisco VCS Expressway

  • Troubleshoot call setup issues

  • Troubleshoot CCD and ILS issues

  • Troubleshoot Cisco Unified Communications Manager mobility features

  • Troubleshoot issues that relate to Cisco TelePresence Management Suite

  • Troubleshoot media resource and voice quality issues

  • As an Authorized Self-Study Guide, this book fully reflects the content of Cisco's official CTCOLLAB course. Real-world scenarios and extensive visuals illustrate key concepts; chapter learning objectives and summaries help focus study; self-assessment review questions help you assess your knowledge; and multiple configuration examples help you use your knowledge in your day-to-day-work.

    Table of Contents

    1. Cover
    2. Contents
    3. Chapter 1. Identifying Cisco Collaboration Deployments
      1. Chapter Objectives
      2. Overview of Cisco Collaboration Systems Solution Components
      3. Network Infrastructure
      4. Call Control Systems in Cisco Collaboration Systems Solutions
      5. Endpoints in Cisco Collaboration System Solutions
      6. Media Resources in Cisco Collaboration Systems Solutions
      7. Applications in Cisco Collaboration Systems Solutions
      8. Getting Help
      9. Chapter Summary
      10. References
      11. Review Questions
    4. Chapter 2. Using Troubleshooting Methodology
      1. Chapter Objectives
      2. Analyze the Troubleshooting Process
      3. Systematic Troubleshooting
      4. Chapter Summary
      5. References
      6. Review Questions
    5. Chapter 3. Using Troubleshooting and Monitoring Tools
      1. Chapter Objectives
      2. Cisco Unified Serviceability
      3. Cisco RTMT
      4. Cisco CLI
      5. VCS Maintenance Tools
      6. VCS Logs
      7. Troubleshooting Cisco ISR Voice Gateways
      8. Other Troubleshooting Tools
      9. Chapter Summary
      10. References
      11. Review Questions
    6. Chapter 4. Troubleshooting Cisco Unified Communications Manager Availability Issues
      1. Chapter Objectives
      2. How to Troubleshoot When Cisco Unified Communications Manager Is Not Responding
      3. How to Troubleshoot When Cisco Unified Communications Manager Administration Web Page Is Not Displayed
      4. How to Troubleshoot Slow Response of Cisco Unified Communications Manager Server
      5. Chapter Summary
      6. References
      7. Review Questions
    7. Chapter 5. Troubleshooting Data Replication Issues
      1. Chapter Objectives
      2. Database Replication Overview
      3. Resolving CUCM Replication Issues
      4. Chapter Summary
      5. References
      6. Review Questions
    8. Chapter 6. Troubleshooting LDAP Integration Issues with CUCM [This content is currently in development.]
    9. Chapter 7. Troubleshooting Common Gateway and Endpoint Registration Issues [This content is currently in development.]
    10. Chapter 8. Troubleshooting Call Routing
      1. Chapter Objectives
      2. Cisco Unified Communications Manager Call Setup Issues
      3. Dial Plan Review
      4. On-Net Calling Issues
      5. Off-Net Calling Issues
      6. Troubleshoot One-Way Calling Issues
      7. Troubleshoot Call-Forwarding Issues
      8. Troubleshooting MGCP Gateway Issues
      9. Troubleshooting H.323 Gateway Issues
      10. Troubleshoot SIP Trunk Issues
      11. Cisco Unified Border Element (CUBE) Issues
      12. Chapter Summary
      13. References
      14. Review Questions
    11. Chapter 9. Troubleshooting Media Resources [This content is currently in development.]
    12. Chapter 10. Troubleshooting Audio and Video Quality Issues in Cisco Collaboration Solutions
      1. Chapter Objectives
      2. Voice Quality Issues in Cisco Collaboration Systems
      3. Identify and Isolate Voice and Video Quality Problems
      4. Troubleshoot Layer 2 Quality Problems
      5. Troubleshoot Voice Quality Issues on a Gateway
      6. Troubleshoot Quality Issues at Endpoints
      7. One-Way Audio and Video Issues
      8. Chapter Summary
      9. References
      10. Review Questions
    13. Chapter 11. Troubleshooting Cisco Device Mobility Issues
      1. Chapter Objectives
      2. Device Mobility Overview
      3. Device Mobility Architecture
      4. Device Mobility Call-Routing Options
      5. Common Issues
      6. Troubleshooting Device Mobility Configuration Mismatches
      7. Troubleshooting Device Mobility Call-Routing Problems
      8. Troubleshooting Device Mobility Call Privilege Problems
      9. Chapter Summary
      10. References
      11. Review Questions
    14. Chapter 12. Troubleshooting Cisco Extension Mobility Issues
      1. Chapter Objectives
      2. Cisco Extension Mobility Overview
      3. Overview of Cisco Extension Mobility Issues
      4. Chapter Summary
      5. References
      6. Review Questions
    15. Chapter 13. Troubleshooting Cisco Unified Mobility Issues
      1. Chapter Objectives
      2. Cisco Unified Mobility Overview
      3. Cisco Unified Mobility Configuration Elements
      4. CSS Implementation in Cisco Mobility Connect
      5. Cisco Unified Mobility Access List Functions
      6. Troubleshooting Cisco Unified Mobility Issues
      7. Chapter Summary
      8. References
      9. Review Questions
    16. Chapter 14. Troubleshooting ILS and GDPR [This content is currently in development.]
    17. Chapter 15. Troubleshooting Endpoint Registration Issues [This content is currently in development.]
    18. Chapter 16. Describing Call Setup Issues and Causes [This content is currently in development.]
    19. Chapter 17. Troubleshooting Cisco VCS Control and Cisco VCS [This content is currently in development.]
    20. Chapter 18. Troubleshooting Database Replication Issues [This content is currently in development.]
    21. Chapter 19. Troubleshooting VCS/LDAP Integration Issues [This content is currently in development.]
    22. Chapter 20. Troubleshooting Cisco TMS Issues [This content is currently in development.]