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Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) Foundation Learning Guide (CCNP Collaboration Exam 300-080 CTCOLLAB) by Justin Jordan, Brian Morgan

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Chapter 2. Using Troubleshooting Methodology

Troubleshooting, as a process, can be taught. Through repetition and knowledge of the environment, the process becomes instinctive. Cisco Collaboration Systems tend to have a large number of moving parts, so they gain a reputation for being exceedingly complex. This stigma comes with any highly versatile, extremely customizable ecosystem. Cisco Unified Communications Manager (CUCM) is merely the foundational component of the Cisco Collaboration System. If that foundation is weak, the whole solution may seem overly complex due to the degree of effort and number of resources needed to maintain it.

Troubleshooting begins with design. A well-designed solution can provide its own answers in many cases. ...

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