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Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) Foundation Learning Guide (CCNP Collaboration Exam 300-080 CTCOLLAB) by Justin Jordan, Brian Morgan

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Chapter 3. Using Troubleshooting and Monitoring Tools

Any system, whether or not it is a collaboration system, is only as good as the tools available to manage, monitor, and troubleshoot it. Cisco has built in a number of versatile tools for these purposes and more with Cisco Unified Communications Manager (CUCM). This chapter explores some of the more commonly utilized tools and capabilities, from everyday use tools to in-depth troubleshooting ones.

The Cisco-packaged monitoring and troubleshooting tools are in no way limited to CUCM alone. There are tools for every application in the Cisco Collaboration System solution. Many of these utilize a combination of common tools such as Cisco Unified Serviceability and the Real Time Monitoring Tool ...

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