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Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) Foundation Learning Guide (CCNP Collaboration Exam 300-080 CTCOLLAB) by Justin Jordan, Brian Morgan

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Chapter 10. Troubleshooting Audio and Video Quality Issues in Cisco Collaboration Solutions

In any network troubleshooting effort, it is imperative that the underlying technologies and infrastructure be understood. The same holds true for audio and video quality issues. Understanding the end-to-end call signaling and media flows, voice gateway and endpoint operations, and media resources within the Cisco collaboration solution is a must. This chapter examines voice quality issues as well as how to isolate and address them.

Chapter Objectives

Upon completing this chapter, you will be able to

• Identify voice quality issues in Cisco collaboration systems

• Identify and isolate voice and video quality problems

• Troubleshoot Layer 2 quality problems ...

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