Citrix NetScaler is another important component in the XenApp and XenDesktop environment.
In Chapter 1, Basic Troubleshooting Methodology, we have already seen the uses and advantages of NetScaler Gateway in a XenApp environment.
Users who access the web interface on NetScaler are not able to change their expired password on login.
The environment details are as follows:
"Unable to change expired password using web interface on Citrix NetScaler."
Proceed with the following steps: