Troubleshooting for Trainers

Description

Responding to participant questions can be the scariest part of live training events. You don’t know what’s going to be asked or where the resulting discussion will lead. Unlike other portions of the training, you can’t necessarily prepare for it (though having responses prepared for some anticipated questions can help). And, when you’re new, worries that you will lose credibility during an unplanned discussion compound the fear.

Solutions

Here’s how to respond to participant questions like a pro.

Change Your Mindset About the Q&A

Kristin Shutts, professor of psychology at the University of Wisconsin in Madison, remembers her first ...