Description
One of the scariest types of problem participants, especially for newer trainers, is the person who repeatedly confronts or contradicts what you have to say.
Solutions
A trainer needs to develop a thick skin for participants who challenge them every step of the way. Here are some tips to help you develop that sort of exterior.
Set Ground Rules for Disagreeing Agreeably
When reviewing ground rules for the program, share the quote (which I’ve seen attributed to four different people!), “If the two of us always agree, then one of us is unnecessary.” Acknowledge that a range of views exist, and that’s how it should be. Healthy disagreement ...
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