Troubleshooting Microsoft Technologies: The Ultimate Administrator’s Repair Manual

Chapter 1. Introduction

Pause and think for a moment about the perfect network. Imagine an enterprise network that is without failure of any type, and users that never ask for help or have problems with their systems. Now pinch yourself and wake up because you are surely dreaming. No matter how large or small the networks you manage, odds are that some type of failure creeps up on either an hourly, daily, or weekly basis.

For many, troubleshooting has become an art, or even an act of wizardry. Senior wizards roam some networks, magically dispelling problems as they occur, while junior administrators try to learn from their wisdom. While wisdom is certainly beneficial to troubleshooting any environment, and the need for real-world experience is ...