Troubleshooting NetScaler

The Showtechsupport utility

The show techsupport utility runs a perl script to collect a number of log files and command outputs. The utility's primary purpose is for Citrix Techsupport Engineers to collect all necessary logs and debug info via a single command. But it is also useful to you as an Administrator as it provides you a means to export all the useful logs to your local machine, which might have your preferred tools, such as Textpad, to examine them.

Running the utility

The easiest means is to use the GUI. It is available under System | Diagnostics | Generate Support File. You can also run the command showtechsupport from CLI or shell and then export the file that gets created in the folder /var/tmp/support/.

What does it contain?

The file ...