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Troux Enterprise Architecture Solutions by Richard J. Reese

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Management metrics

Because EA is a support function to IT and the business, developing meaningful metrics can be difficult. However, by capturing the appropriate metrics, progress can be measured, value can be calculated, and the group justified. The best way to develop metrics for a support function such as EA is to analyze inputs and outputs of work through the department. What work goes into the team and what deliverables come out? If the group is designed per the examples in this chapter, work will come into the group in the form of the following:

  • Requests for standards exceptions
  • Requests for architecture assessments
  • Requests for support on new projects
  • Vendor product evaluations
  • Requests for design reviews
  • Support with problem determination

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