CHAPTER THREE
Trust of Communication
The Second of The Three Cs:Trust of Communication
“I’m really disappointed and disturbed!” Laurie stated. “As a supervisor of this unit, I’m always looking out for my people and trying to do the right thing for the company. I can’t believe my employees perceived my actions as self-serving!”
Have you ever felt the pain of being misunderstood? Have people misread your intentions as self-serving when you were honestly acting in the best interests of your company? Have you been in situations where others had negative perceptions that were far from the truth, yet they operated on those incorrect assumptions without checking their accuracy?
“All I did was inform the boss about what was happening out in the field—information ...
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