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Trust and Partnership: Strategic IT Management for Turbulent Times by Robert J. Benson

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CHAPTER 1

Business and IT in Turbulent Times

Chapter 1 introduces the basic challenges facing business and IT management. These range from business and technology turbulence and uncertainty to the critical need for transformed relationships and management processes between business and IT. Establishing mutual trust and partnership establishes the foundation for the transformation, and applying strategic management principles to the business–IT relationship and processes provides the means.

However, in addition to these factors every enterprise must also overcome a number of existing challenges successfully. First, the relationship between business and IT organizations has not been functioning well. Second, business managers do not understand their responsibilities for their part of the relationship with IT. Third, IT managers and professionals do not have the needed competencies for successful delivery of business transformations based on developing and maintaining trust and partnership relationships. These three challenges combine to create inadequate governance and IT management processes that do not deliver a closer linkage between IT and the business. Without significant changes and improvements, neither party will achieve its aims.

Our goals are simple: superior business value from the use of information and IT, and superior business responses to turbulence and uncertainty.

Turbulence and Uncertainty Challenge Enterprises

We write this book at a time when turbulence appears ...

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