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Trust and Partnership: Strategic IT Management for Turbulent Times by Robert J. Benson

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CHAPTER 7

Requirements for Strategic IT Management

In this chapter, we wrap up the conclusions from the former chapters and discuss their consequences for (strategic) IT management. First, we focus on the impact that turbulence and trust have on strategic IT management, then we focus on their consequences for creating effective business–IT partnerships. We conclude with a discussion on the need for relational governance.

The Impact of Turbulence and Trust

IT management encompasses the entire management process with regard to information systems utilized by a business. It comprises the whole cycle: agreeing on objectives to be pursued via IT, making plans to reach those objectives, organizing resources so that plans can be realized, creating and monitoring conditions to ensure that realization occurs according to plans, and finally, controlling the outcome and intervening when realized results deviate from plans. The strategic component of IT management (strategic IT management) relates specifically to deciding on, implementing, and making appropriate use of information systems that support the long-term objectives of the company. These plans are typically sanctioned by senior management. The term IT is here being used in its broader sense; it does not only relate to the technology as such, but includes the whole “system” of organizational, procedural, human and technological factors that enable organizations to gather, store, retrieve, and process data, and deliver meaningful ...

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