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Trust in Transition: Navigating Organizational Change by Bob Whipple

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21

Accountability

“When it comes to privacy and accountability, people always demand the former for themselves and the latter for everyone else.”

David Brin

In this chapter you will learn:

•  Holding people accountable is normally a negative statement.

•  Work to make accountability more balanced.

Accountability is the central issue for making culture changes work. Holding people accountable seems to be a mantra for managers. During a reorganization or merger, accountability takes on added significance. People are on edge and not necessarily thinking clearly. This can lead to quality or safety errors. Many people will be assuming new roles without ...

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