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PILLAR 4: COMPETENCY
COMPETENCY IS A CRITICAL ELEMENT of trust: We tend to trust someone who we know can do the job. If you want your business to establish a strong and lasting foothold in the marketplace, there is no substitute for a high standard of competency. This also applies to leadership. What are you doing to stay relevant and capable? In the most recent publication of The Trust Outlook, the number one reason employees gave for trusting a leader is competency.
Competency is absolutely critical to Bob’s job, as director of safety, at The Grove: to keep staff and guests safe so they can fully enjoy their time on the mountain. His success ...
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