Video description
Truth at Work shows business professionals—and anyone else—how to resolve the toughest issues. Nine out of ten employees and managers are reluctant, or struggle, to speak the truth. But by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, Murphy shows how to get everyone to hear and accept hard truths.
Table of contents
- Open
- Introduction
- Chapter 1: Understand The Truth-Killers (Or Why We Resist The Truth)
- Chapter 2: Focus On The Facts
- Chapter 3: Take Their Perspective
- Chapter 4: Set Your Goals
- Chapter 5: Start A Conversation, Not a Confrontation
- Chapter 6: Create A Word Picture
- Chapter 7: Listen With Structure
- Chapter 8: Share The Facts
- Conclusion
- Close
Product information
- Title: Truth at Work: The Science of Delivering Tough Messages
- Author(s):
- Release date: May 2017
- Publisher(s): McGraw Hill-Ascent Audio
- ISBN: 9781260011876
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