APPENDIX A

BEFORE ACTION REVIEW

I hope you find the following questions helpful as you consider whether and how to begin your coaching intervention.

1. What's my intention?

  • Description of the conflict and employees involved
  • Purpose/desired outcomes
    • For myself
    • For the parties
    • For the organization
  • Mindset for maximum benefit (my attitude going in)

2. What would success look like?

  • Benefits of resolving the conflict
  • Vision of the future with conflict resolved

3. What will some challenges be?

  • In what areas might I encounter difficulty?
  • Internal and external challenges and limits
    • What personal habits, judgments, or tendencies could interfere?
    • What external pressures are present?
  • Costs/benefits of continuing the status quo
  • Alternatives to ...

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