APPENDIX A
BEFORE ACTION REVIEW
I hope you find the following questions helpful as you consider whether and how to begin your coaching intervention.
1. What's my intention?
- Description of the conflict and employees involved
- Purpose/desired outcomes
- For myself
- For the parties
- For the organization
- Mindset for maximum benefit (my attitude going in)
2. What would success look like?
- Benefits of resolving the conflict
- Vision of the future with conflict resolved
3. What will some challenges be?
- In what areas might I encounter difficulty?
- Internal and external challenges and limits
- What personal habits, judgments, or tendencies could interfere?
- What external pressures are present?
- Costs/benefits of continuing the status quo
- Alternatives to ...
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