O'Reilly logo

Turning Text into Gold: Taxonomies and Textual Analytics by Bill Inmon

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

15: Hospitality Analytics

The restaurant business is as competitive as any other. Restaurants are always competing for new customers as well as fighting to hold on to their existing “regulars”. In order to achieve these goals, restaurants must strive for excellence, which can be measured by any number of parameters:

  • Menu
  • Ambience
  • Service
  • Pricing

While there are other aspects to managing a restaurant, these factors are typically the most important to customers. Therefore, these are some of the key measurements needed to analyze sentiment in the restaurant business and other parts of the hospitality industry.

Voice of the Customer

Success in managing a restaurant always boils down to one thing: the opinion of the customer. The restaurant can ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required