book

Twelve Keys to Sustainable Company Success

by William Christopher, Carl Thor

April 2023

Intermediate to advanced

162 pages

2h 47m

English

Productivity Press

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What’s HappeningWhat Can HappenHow to BeginVisionMissionKey Performance AreasCompany MissionUnit MissionsImportant Ideas in Key 1
VisionExternal AppraisalInternal AppraisalIdentification and Choice of Main StrategiesTranslation of Strategies into ActionCommunication of StrategyImportant Ideas in Key 2
EmpowermentTeamworkRecognition and RewardTraining and DevelopmentImportant Ideas in Key 3
Customer RequirementsWho is the Customer?Important Ideas in Key 4
Business Process ImprovementIdentify and Eliminate WasteContinuous Improvement ToolsImportant Ideas in KEY 5
What is Innovation?CreativityBrainstormingDivergent ThinkingRandom Word PlayJanusian ThinkingBioheuristicsContrarian ThinkingCreating a Climate for InnovationContinuous Improvement Plus InnovationImportant Ideas in Key 6
Sources of MeasuresTypes of MeasuresFinancial MeasuresQuality MeasuresProductivity MeasuresDelivery MeasuresEmpowerment MeasuresUse of MeasuresImportant Ideas in Key 7
Basic Management EconomicsApplied Management EconomicsVariable CostsFixed CostsPeople CostsCapital CostsProgrammed Fixed CostsTotal Fixed CostsAn Income ModelManaging Sales RevenueImportant Ideas in Key 8
What are the Company’s Environments?Commercial EnvironmentEconomic EnvironmentTechnical EnvironmentSocial EnvironmentPolitical EnvironmentEducational EnvironmentEcological EnvironmentAsk “Why?” Five TimesWhat Can My Company Do?Important Ideas in Key 9
ExamplesManaging OutcomesMeasuresPublic Sector OutcomesImportant Ideas in Key 10
BenchmarkingStrategic BenchmarkingBusiness Process BenchmarkingPartnering and Knowledge ManagementImportant Ideas in Key 11
ChangesTwelve KeysRecognitionPay for PerformanceCelebrationImportant Ideas in Key 12

Content preview from Twelve Keys to Sustainable Company Success

About the Author

WILLIAM CHRISTOPHER

Bill’s business is Management Innovations and its Literary Agency, William F. Christopher Publication Services. Previously Bill held management positions in General Electric, Hooker Chemical, and Occidental Petroleum. In industry and in consulting he has worked with more than one hundred businesses in sixteen countries in sales, marketing, R&D, new products, new ventures, new technology, quality and productivity improvement, cost management, profit improvement, planning and budgeting, and information systems and management reporting;.

In his work he uses new ideas and knowledge from system science and cybernetics, and useful methods and measures for managing the seven key performance areas defined by Peter ...