book

Twelve Keys to Sustainable Company Success

by William Christopher, Carl Thor

April 2023

Intermediate to advanced

162 pages

2h 47m

English

Productivity Press

Read now

Unlock full access

What’s HappeningWhat Can HappenHow to BeginVisionMissionKey Performance AreasCompany MissionUnit MissionsImportant Ideas in Key 1
VisionExternal AppraisalInternal AppraisalIdentification and Choice of Main StrategiesTranslation of Strategies into ActionCommunication of StrategyImportant Ideas in Key 2
EmpowermentTeamworkRecognition and RewardTraining and DevelopmentImportant Ideas in Key 3
Customer RequirementsWho is the Customer?Important Ideas in Key 4
Business Process ImprovementIdentify and Eliminate WasteContinuous Improvement ToolsImportant Ideas in KEY 5
What is Innovation?CreativityBrainstormingDivergent ThinkingRandom Word PlayJanusian ThinkingBioheuristicsContrarian ThinkingCreating a Climate for InnovationContinuous Improvement Plus InnovationImportant Ideas in Key 6
Sources of MeasuresTypes of MeasuresFinancial MeasuresQuality MeasuresProductivity MeasuresDelivery MeasuresEmpowerment MeasuresUse of MeasuresImportant Ideas in Key 7
Basic Management EconomicsApplied Management EconomicsVariable CostsFixed CostsPeople CostsCapital CostsProgrammed Fixed CostsTotal Fixed CostsAn Income ModelManaging Sales RevenueImportant Ideas in Key 8
What are the Company’s Environments?Commercial EnvironmentEconomic EnvironmentTechnical EnvironmentSocial EnvironmentPolitical EnvironmentEducational EnvironmentEcological EnvironmentAsk “Why?” Five TimesWhat Can My Company Do?Important Ideas in Key 9
ExamplesManaging OutcomesMeasuresPublic Sector OutcomesImportant Ideas in Key 10
BenchmarkingStrategic BenchmarkingBusiness Process BenchmarkingPartnering and Knowledge ManagementImportant Ideas in Key 11
ChangesTwelve KeysRecognitionPay for PerformanceCelebrationImportant Ideas in Key 12

Content preview from Twelve Keys to Sustainable Company Success

INDEX

ACX 9
Adams, Henry 117, 119
American Productivity & Quality Center 60
American Railroads 55 See also Railroads
Appraisals 16, 22
external 17
internal 18
Ask Why 5 Times 91, 105
Assembly Line 49

Baldwin Locomotive 47, 54
Battlefield Decorations 27
Bell, Alexander Graham 52
Benchmarking 20, 25, 84, 109–110, 115 9 steps of process benchmarking 112
main value of 112
Benchmarking Partners 111
Bioheuristics 52
Brainstorming 105
process 50–51
Brin, Sergey 4, 47 See Google, Inc.
Business Economics 54

Canada 51
Captive Customer 33
Carlson, Chester 100 See also Xerox
Catchball 19–21, 23
Cellular Manufacturing 43
CEO 37
definition of 4
Columbia University 70
Company Environments 86–90, 97, 101, 102, 107
Commercial 87
Ecological

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Start your free trial

Capitalizing Your Technology to Disrupt and Dominate Your Markets

Aviv Ben-Yosef

A Project Sponsor's Warp-Speed Guide

Yogi Schulz, Jocelyn Lapointe

The Next Economy MBA

LIFT Economy, Erin Axelrod, Kevin Bayuk, Shawn Berry, Ryan Honeyman, Phoenix Soleil

The Aperture for Modern CEOs

Sylvana Storey

Publisher Resources

ISBN: 9781000950434