Lean Methods & Implementation / Organizational Culture
“One must learn by doing the thing; for though you think you know it, you have no
certainty until you try it.
—Sophocles
TWI Case Studies: Standard Work, Continuous Improvement, and Teamwork
provides the insight of leading experts to assist in the execution of Training Within Industry
(TWI)—the game-changing business tool. Presented as a series of case studies from a
range of corporations with a variety of products and needs, it illustrates the rebirth of TWI
programs in the United States.
Demonstrating how TWI can benet any and all organizations regardless of industry, the
book details the specic activities decision-makers need to accomplish to successfully
incorporate TWI into the business culture—including the Ten Points for Implementing and
Sustaining the TWI “J” Programs. The case studies describe the use of TWI Programs at
some of the world’s leading companies, including:
• IBM
• Herman Miller
• Ben & Jerry’s Homemade Ice Cream
• Green Mountain Coffee Roasters
• US Synthetic
Born in the 1940s, and used to support the US military during World War II, TWI Programs
later became the unrecognized yet powerful tools of the Toyota Production System.
Imparting the fundamental skills that are useful across any eld, the TWI programs
described in this book are so fundamentally sound that using them to any degree will
improve performance. Strict adherence will all but guarantee efcient work ow, higher
employee morale, and an improved sense of cohesiveness among your employees.
w w w. pro duc t i v it y p re s s .co m
ISBN: 978-1-4398-4610-0
9 781439 846100
90000
K12063
TWI Case Studies
Dinero
ww w.crcp ress. com
K12063 cvr mech.indd 1 3/17/11 2:31 PM
TWI Case
Studies
Standard Work,
Continuous Improvement,
and Teamwork
TWI Case
Studies
Standard Work,
Continuous Improvement,
and Teamwork
Donald A. Dinero
CRC Press
Taylor & Francis Group
6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742
© 2011 by Taylor & Francis Group, LLC
CRC Press is an imprint of Taylor & Francis Group, an Informa business
No claim to original U.S. Government works
Version Date: 20110720
International Standard Book Number-13: 978-1-4398-9124-7 (eBook - PDF)
This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to
publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials
or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material repro-
duced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any
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