Lean Methods & Implementation / Organizational Culture
“One must learn by doing the thing; for though you think you know it, you have no
certainty until you try it.”
TWI Case Studies: Standard Work, Continuous Improvement, and Teamwork
provides the insight of leading experts to assist in the execution of Training Within Industry
(TWI)—the game-changing business tool. Presented as a series of case studies from a
range of corporations with a variety of products and needs, it illustrates the rebirth of TWI
programs in the United States.
Demonstrating how TWI can benet any and all organizations regardless of industry, the
book details the specic activities decision-makers need to accomplish to successfully
incorporate TWI into the business culture—including the Ten Points for Implementing and
Sustaining the TWI “J” Programs. The case studies describe the use of TWI Programs at
some of the world’s leading companies, including:
• Herman Miller
• Ben & Jerry’s Homemade Ice Cream
• Green Mountain Coffee Roasters
• US Synthetic
Born in the 1940s, and used to support the US military during World War II, TWI Programs
later became the unrecognized yet powerful tools of the Toyota Production System.
Imparting the fundamental skills that are useful across any eld, the TWI programs
described in this book are so fundamentally sound that using them to any degree will
improve performance. Strict adherence will all but guarantee efcient work ow, higher
employee morale, and an improved sense of cohesiveness among your employees.
w w w. pro duc t i v it y p re s s .co m
9 781439 846100
TWI Case Studies
ww w.crcp ress. com
K12063 cvr mech.indd 1 3/17/11 2:31 PM
Donald A. Dinero
Taylor & Francis Group
6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742
© 2011 by Taylor & Francis Group, LLC
CRC Press is an imprint of Taylor & Francis Group, an Informa business
No claim to original U.S. Government works
Version Date: 20110720
International Standard Book Number-13: 978-1-4398-9124-7 (eBook - PDF)
This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to
publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials
or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material repro-
duced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any
copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint.
Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized in any
form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming,
and recording, or in any information storage or retrieval system, without written permission from the publishers.
For permission to photocopy or use material electronically from this work, please access www.copyright.com (http://www.copy-
right.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400.
CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been
granted a photocopy license by the CCC, a separate system of payment has been arranged.
Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identifica-
tion and explanation without intent to infringe.
Visit the Taylor & Francis Web site at
and the CRC Press Web site at