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Ultimate Basic Business Skills: Training an Effective Workforce by Christee Gabour Atwood

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  • Objectives for the half-day customer service workshop
  • Lists of materials for facilitator and participants
  • Detailed program agenda to be used as a facilitator’s guide
  • All PowerPoint slides for the workshop

“Basics of Customer Service” shows participants how to assess customer expectations and determine how their current activities support those expectations. It encourages learners to change roles, so they view interactions from the customer’s ...

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