| A | assumptions supporting mutual | C |
| Actions for Encouraging Employee | learning, 33-35 | Case Studies—Unilateral Control |
| Ownership (Handout 6), 181-182 | empathy, 34 | vs. Mutual Learning (Learning |
| Actions for Reducing Rating Errors | free choice, 34 | Activity 9), 277-278 |
| (Handout 22), 201 | internal commitment to | Cause/Effect Diagram (Handout 21), |
| Actions to Reduce Errors in | decisions, 34 | 200 |
| Performance Reviews (Training | transparency, 34 | Cause/Effect Diagram Application |
| Instrument 23), 246 | valid information, 34 | (Training Instrument 18), 240 |
| active listening, 325-327 | Causes of ... |
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