Ultimate Performance: Measuring Human Resources at Work

Metrics Help Intel Leap Ahead

Another organization that has significantly benefited from the application and implementation of metrics is the Intel Corporation. The following section describes the ways in which Intel has used metrics as well as its expectations of those metrics and associated programs.

Intel Corporation’s Global Staffing (GS) works to attract and hire talent in over 50 countries to fuel Intel’s platform and technology advancement that become essential to the way we work and live. In 2005, Intel Global Staffing launched a three-year program called Staffing Success Strategy (S³) to support Intel’s future needs and to become world-class in all of its operations. See Figure 12.1, Global Staffing End State: World Class Organization by 2007.

Figure 12.1.

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Intel’s Staffing Success Strategic Objectives

• Deliver cutting-edge workforce planning solutions.

• Build the world’s strongest sourcing capabilities.

• Deliver world-class hiring services.

• Operate with excellence.

Global Staffing has specific deliverables aligned with each of these strategic objectives with measurements associated with each deliverable. The three-year roadmap is reviewed for progress against schedule.

Intel’s metrics portfolio is a key resource to guide the management of this staffing effort and in the attainment of world-class performance. The suite of metrics was recently re-engineered ...