Understanding and Managing Public Organizations, 5th Edition

CHAPTER EIGHT

ORGANIZATIONAL STRUCTURE, DESIGN, TECHNOLOGY, INFORMATION TECHNOLOGY, AND SOCIAL MEDIA

The U.S. Internal Revenue Reform and Restructuring Act of 1998 (known as RRA98) directed the IRS to redesign its structure. The IRS had operated for about half a century with the same geography-based structure; that is, the agency was organized on the basis of geographic regions and further subdivided into districts. Most of the important auditing, enforcement, and tax collection work occurred in the thirty-three geographic districts. The directors of these thirty-three districts had a lot of authority over what happened in their districts and often had considerable prestige and presence there as well. Most of the tax returns they received were ...