Understanding Employee Engagement, 2nd Edition

6 HOW DO WE ASSESS EMPLOYEE ENGAGEMENT AND CHOOSE A GOOD MEASURE?

DOI: 10.4324/9781003171133-8

Several years ago, a client of mine invited me to a vendor selection meeting. In my role as the expert in psychometrics (i.e., field of psychological measurement), I was there to evaluate the quality of the measures and solutions offered by each vendor. Of the four consulting firms that presented, not one was able to provide answers to basic measurement questions about its engagement surveys and packaged solutions. The irony of the situation is that all the vendors were informed by the client that an expert in psychological measurement would be sitting in on the meeting to evaluate solutions and to help choose one for the client, yet none ...