Understanding Employee Engagement, 2nd Edition

10 THE PARADOX OF EMPLOYEE ENGAGEMENT Is There a Dark Side?

DOI: 10.4324/9781003171133-14

Employee engagement is considered a positive state and one that organizations desire of every employee. As noted in the beginning of Chapter 2, financial gains and losses attributed to engagement and disengaged employees, respectively, are too much for human resource managers and organizational leaders to ignore. As such, their focus on engagement thus far has been toward maximizing it and finding ways to ensure employees are consistently and constantly engaged. Research to date has followed suit by examining positive outcomes of engagement, focusing on the benefits of engaged employees, such as customer satisfaction and organizational productivity ...