CHAPTER 8
The Programmed Machine
In the automobile business, uncertainty is the biggest enemy.
—Thomas Murphy, CEO of General Motors50
Now for something completely different, from the simplest structure to the most elaborate (but not the most complex). The logo of the original version of this book is used for the Programmed Machine because, as noted in Chapter 2, it portrays the conventional, hierarchical view of the organization.
(Logo for the Programmed Machine)
Programmed Machines love hierarchy, order, control, systems, and especially rules, rules, rules. Everything conceivable is programmed, sometimes even the customers. (Have you cleared ...
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