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Understanding Your Users, 2nd Edition by Kelly Caine, Catherine Courage, Kathy Baxter

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Chapter 14

Evaluation Methods

Abstract

We’ve stated repeatedly how critical it is to understand your users and their needs in order to design a successful product or service; however, at some point you need to evaluate what you have created to see if you got it right. You will see places you nailed it and others that you missed so you know where to go back and conduct additional research. Just like with other research methods described in this book, none of the evaluation methods here are meant to stand alone. Each uncover different issues and should be used in combination to develop the ideal user experience.

Keywords

Summative evaluation

Formative evaluation

Usability inspection methods

Storyboard

Paper prototype

Interactive prototype ...

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