Understanding Your Users, 2nd Edition

Acknowledgments

In many ways, the second edition of this book was both easier (more fun!) and harder to write than the first. It was easier and more fun because a colleague and friend, Kelly Caine, joined us! Also, we had an additional 10 years of experience each to draw upon. It was harder because we had to coordinate across the country, time zones, companies, and schedules. With so many more obligations, the success of this collaboration in so little time is a testament to our passion for our field and the incredible support team we had helping us.

First of all, we thank Meg Dunkerley, Heather Scherer, Lindsay Lawrence and Todd Green from Morgan Kaufmann for their cheerful and unrelenting assistance throughout the writing and editing process. ...