Critical acclaim for Understanding Your Users

A Practical Guide to User Requirements Methods, Tools, and Techniques

I wish I’d had this book ten years ago; it would have saved me an awful lot of time. It’s the kind of eminently practical guide that I really appreciate, and the case studies are excellent. I highly recommend it!

Steve Krug, author of Don’t Make Me Think!

A Common Sense Approach to Web Usability

Courage and Baxter propel the reader to the beating heart of user-centered design with this comprehensive and practical compendium of process, methodology, and cutting-edge thinking. The techniques they explain so clearly in this detailed and thorough book provide the power to expose the common myth, opinion, and misunderstanding, ...

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