1 The seminal work on errors is “Categorization of Action Slips” by Donald A. Norman, Psychological Review, 1981, vol. 88, p. 1–15; and Absent Minded? The Psychology of Mental Lapses and Everyday Errors by James Reason and Klara Mycielska, Prentice-Hall, 1982.

2 Note that there are many different error taxonomies. A nice review and discussion regarding the various taxonomies is found in Human Error by James Reason, Cambridge University Press, 1990. A very readable and interesting treatment of human error is Set Phasers on Stun and Other True Tales of Design, Technology, and Human Error by Steven Casey, Aegean Publishing Company, 1998.

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