32. Management, Policy, and Politics


You may run the smartest team of administrators ever, but if your technical management is inadequate, you will be miserable and so will your users. In this chapter we discuss the nontechnical aspects of running a successful information technology (IT) support organization, along with a few technical tidbits that help shore up the managerial end of system administration.

Most of the topics and ideas presented in this chapter are not specific to a particular environment. They apply equally to a part-time system administrator and to a large group of full-time professionals in charge of a major IT installation. ...

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